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Rule #1: Start your CMDB project around the business value it brings. Populating a CMDB with data or Configuration Items (CIs) and relationships has no real value in and of itself. The value comes ...

A disaster recovery plan is something IT admins know they need, but hope they never have to use. But if disaster does strike, there are some tips and tricks IT operations teams can rely on, using ...

Over the last year, I’ve written on the topic of the Configuration Management Database as proposed by the IT Infrastructure Library in its best practices for service management. The CMDB has since ...

Having a configuration management database (CMDB) can be a huge asset. After all, it provides a holistic view of your IT environment, captures the true impact of the thousands of changes you make ...

As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

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