Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

There are many jobs available in the customer service industry today, and the interview is the best opportunity for an organization and potential employee to assess each other. Customer service jobs ...

Excellent customer service is key to any company’s success. So, what can you do to improve your customer service? Start at the front lines – with your customer service agents. They give assistance, ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

When products, prices, and services are increasingly homogenized, differentiation often comes down to customer experience. One customer experience survey discovered that nearly half of consumers say ...

When looking at career opportunities in retail the employment scenario is robust — over half a million jobs are available each year, according to federal labor statistics. The retail service skills ...