Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Faster self-service shopping. Self-service kiosks and checkouts powered by computer vision offer personalized, faster shopping. Imagine a store where shelves are never empty, checkout lines are a ...

Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...

With the pandemic now in firmly in the rearview mirror, the retail industry must turn to its brick-and-mortar operations for transformation. Customers have learned to use personalized e-commerce, ...

An analysis of Google reviews that mention store associates from top retail chains reveals the best and worst in-store customer service. Lowe’s has the top in-store associates across its retail chain, ...