Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...
The Art of Service becomes one of the 1st worldwide accredited providers of a new specialist ITIL® course for Service Level Management and Financial Management. The Art of Service today announced it ...
What you'll learn: Find out why you should be implementing ITIL in your IT organization. Learn the five phases of ITIL service management, how ITIL v3 service management allows you to target ...