According to the firm's new research, developing a unified service recovery management strategy will allow organizations to meet customer expectations while preventing customer churn, ultimately ...

As noted in the first article in this series, IT disaster recovery (DR) strategies and procedures help organisations protect their investments in IT systems and infrastructures. The essential mission ...

Lauren Parr is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management SaaS platforms. The popular phrase "the customer is king" holds true for any given ...

A superior customer service experience is a competitive advantage that’s available to any business willing to do the work. In the face of the current disruptions, here are some improvements you can be ...

The main aim of IT disaster recovery planing is to generate a detailed recovery plan that can be executed upon in the case of an unforeseen outage. Such a plan should set out the detailed steps needed ...