At one time, on-premises voice over IP platforms were the only option. But with the advent of cloud computing, SaaS and hybrid VoIP systems are now a viable alternative for many organizations. The key ...

Internet-based telecom technology has come of age and is now providing businesses with quantifiable benefits. Its tax season and the accountants and partners at J.H. Cohn, the 13th biggest accounting ...

Conformance to industry standards such as SIP is greatly helping drive down system costs and enhancing design choice flexibility. In my recent No Jitter article reviewing the VoiceCon Orlando RFP ...

IP telephony, while it promises to alter the way we use that hunk of plastic sitting on our desks, is still in search of its “killer app.” Consequently, changing perceptions about IP-based telephones ...

Voice AI agents have compelling enterprise use cases, but integrating them with existing telephony systems poses many challenges. Follow these tips. In the era of support apps and chatbots, telephony ...

Siemens AG’s U.S.-based networking subsidiary yesterday announced an upgrade of its IP telephony system that can be scaled up to support as many as 100,000 end users on a single network. Version 2.0 ...

Last week, we highlighted an Avaya announcement about the company’s new IP Telephony system called Avaya Distributed Office, designed to meet the challenges of smaller offices that are part of a ...

Nortel Networks Corp. last week unveiled a new IP telephony (IPT) initiative that offers standard packages of hardware and software that promise to cut customers’ upfront costs by up to 30%. The IPT 1 ...

Voice services are much more complex than they appear, and changing out a telephone system is no exception. Voice services have, historically, had a high level of reliability. This has led many who ...