If you are thinking about or are in the early stages of building a virtual reference service for your library, implementing a Virtual Reference Companion (VRC) Resource is a great place to start. I ...
Libraries at public colleges are significantly more likely than those at private colleges to offer reference help to users who initiate their requests electronically. Though three-quarters of all ...
Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting ...
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